Appointments

How to see a Healthcare Professional

Give us a call on 01446 720100

For urgent appointments, patients must ring the surgery between 8.00 and 10.00am to book an appointment for that day.

Non-urgent appointments with clinicians

A number of our appointments are available to pre-book by calling one of our reception team after 10.00am.  The pre-bookable appointments are available to book up to 4 weeks in advance.  

Medication reviews

A number of appointments are available to pre-book with our pharmacist for medication review.  The pre-bookable appointments are available to book up to 4 weeks in advance.

Clinic and nurse appointments

All clinics and nurse appointments are available to book up to 4 weeks in advance, subject to availability.  

Pre-bookable appointments with our nursing team can now be made for the following:

• Pre-bookable test results
• Cytology (cervical smear)
• Contraception e.g. depo, implanon, IUD
• Routine immunisations
• INR clinic
• Wound care and dressing

Please note that if you arrive more than 5 minutes late for any of our appointments, you will be asked to re-book.

Telephone Consultations

Your appointment will be by telephone consultation unless a face to face consultation is required.  Reception is able to give advice regarding suitability for a  telephone consultation.

It is expected that you, the patient, will be available to talk when the clinician calls.  If the call is not answered on two occasions, this will be classed as a missed appointment and another appointment will be necessary.  Please be aware we are unable to give you a set time for telephone consultations.

Please bear in mind that patient confidentiality still applies for telephone consultations.  The telephone consultation would be for the patient or their legal guardian only.  The clinician cannot legally talk to a patient's relative about their health without written consent of the patient.

Photographs

The clinician may request photographs  be submitted to the practice to aid in your diagnosis and treatment.  Photographs can either be submitted via our email highlightpark.medicalpractice@wales.nhs.uk or via the My Surgery App.

Please do not send photographs to the practice without request from a clinician.

Home visits

Home visits are made only to those who are unable to come to surgery, because of infirmity (bed bound or housebound, significant frailty) or whose medical condition is extrement serious.  All requests for visits should be made before 10.00am. 

Lack of transport or of childcare facilities are not seen as reasons not to attend the surgery.

Do you need to see a Doctor?

Could you see our Practice Nurse, Debra for the following:

Diabetes, contraception, smears, Pill checks, travel vaccinations, dressings, any other general concerns regarding your health.

Could you see our Nurse Practitioner, Kath for the following:

Acute asthma, Asthma monitoring, COPD, minor illnesses, contraception, smears, Pill checks, travel vaccinations, dressings, any other general concerns regarding your health.

Could you see our Practice Nurse, Ceri for the following:

venepuncture, wounds, INRs, ECGs, B12, any other general concerns regarding your health.

Could you see our Healthcare Assistant - Danielle for the following:

Blood pressure, new patient registration checks, ECGs, exercise referrals, B12 injections, INRs, phlebotomy, weight monitoring.

Help us keep our appointments to time

Appointment time - 10 minutes

Please help us to help you.  We are striving to run our appointments to time.  Please help us by keeping your appointments to within 10 minutes.  Should this cause you concern please speak to reception.

Double appointments - 20 minutes

If you have several issues which need to be discussed in an appointment, we recommend that you request a double appointment with our clinicians.