Raising a Concern
Raising your concern
Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first. The Practice Manager is also available if you wish to talk to someone to raise your concerns , often things can be resolved at this point.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:
- Within 12 months of the incident,
- or within 12 months of you becoming aware of the matter
If you wish to contact the practice manager by email please use practice.manager.w97064@wales.nhs.uk
Support available
Community Health Councils provide free confidential advice and support to patients who have a complaint about NHS services.
Telephone: 02920 235558
Email: enquiries@waleschc.org.uk